{"id":335,"date":"2013-10-06T22:41:11","date_gmt":"2013-10-06T22:41:11","guid":{"rendered":"https:\/\/reliancetechnologies.com\/?page_id=335"},"modified":"2013-10-07T19:55:04","modified_gmt":"2013-10-07T19:55:04","slug":"maxacd-contact-center","status":"publish","type":"page","link":"https:\/\/reliancetechnologies.com\/?page_id=335","title":{"rendered":"MaxACD Contact Center"},"content":{"rendered":"<h4>MaxACD Contact Center<\/h4>\n<p><a title=\"ContactUsForm\" href=\"https:\/\/reliancetechnologies.com\/?page_id=298\"><img decoding=\"async\" loading=\"lazy\" class=\"alignright\" alt=\"get-more-info-l_v1\" src=\"https:\/\/reliancetechnologies.com\/wp-content\/uploads\/get-more-info-l_v1.jpg\" width=\"180\" height=\"49\" \/><\/a><\/p>\n<h3 style=\"text-align: left;\"><a title=\"ContactUsForm\" href=\"https:\/\/reliancetechnologies.com\/?page_id=298\">\u00a0<\/a><\/h3>\n<p>MaxACD is a powerful Contact Center solution for Lync that combines several compelling productivity applications into one integrated system.<\/p>\n<h1><b><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-337\" alt=\"Max-ACD-contact-center-1\" src=\"https:\/\/reliancetechnologies.com\/wp-content\/uploads\/Max-ACD-contact-center-1.jpg\" width=\"736\" height=\"291\" srcset=\"https:\/\/www.reliancetechnologies.com\/wp-content\/uploads\/Max-ACD-contact-center-1.jpg 736w, https:\/\/www.reliancetechnologies.com\/wp-content\/uploads\/Max-ACD-contact-center-1-300x118.jpg 300w\" sizes=\"(max-width: 736px) 100vw, 736px\" \/><\/b><\/h1>\n<p>AltiGen\u2019s MaxACD is a complete, all software VoIP contact center solution that seamlessly integrates to our MaxCS business phone system.\u00a0\u00a0 At the heart of MaxACD is a powerful, software-based Automatic Call Distribution (ACD) engine which offers sophisticated call routing and distribution options.\u00a0 It includes a comprehensive call center feature set and capabilities comprising of agent\/supervisor clients, monitoring, management, call recording and call reporting.<\/p>\n<p>&nbsp;<\/p>\n<table>\n<tbody>\n<tr>\n<td valign=\"top\" width=\"270\"><strong>MaxACD key features include:<\/strong><\/p>\n<div>\n<ul>\n<li><a href=\"http:\/\/maxcs.com\/call-center-agent-client\/\">Call Center Agent Client<\/a><b><\/b><\/li>\n<li><a href=\"http:\/\/maxcs.com\/call-center-supervisor\/\">Call Center Supervisor Client<\/a><\/li>\n<li><a href=\"http:\/\/maxcs.com\/call-recording\/\">Call Recording<\/a><b><\/b><\/li>\n<li><a href=\"http:\/\/maxcs.com\/call-reporting\/\">Call Reporting<\/a><b><\/b><\/li>\n<li><a href=\"http:\/\/maxcs.com\/call-routing\/\">Advanced Call Routing<\/a><\/li>\n<\/ul>\n<\/div>\n<\/td>\n<td valign=\"top\" width=\"270\">\n<h4>Call Distribution Highlights<\/h4>\n<p><strong><b>Deployed by businesses worldwide for:<\/b> <\/strong><\/p>\n<div>\n<ul>\n<li>Customer Service Centers<\/li>\n<li>Technical Support<\/li>\n<li>Sales and Marketing<\/li>\n<li>Outbound Telemarketing<\/li>\n<li>Collections<\/li>\n<li>Etc\u2026<\/li>\n<\/ul>\n<\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>MaxACD Contact Center \u00a0 MaxACD is a powerful Contact Center solution for Lync that combines several compelling productivity applications into one integrated system. AltiGen\u2019s MaxACD is a complete, all software VoIP contact center solution that seamlessly integrates to our MaxCS business phone system.\u00a0\u00a0 At the heart of MaxACD is a powerful, software-based Automatic Call Distribution [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/reliancetechnologies.com\/index.php?rest_route=\/wp\/v2\/pages\/335"}],"collection":[{"href":"https:\/\/reliancetechnologies.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/reliancetechnologies.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/reliancetechnologies.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/reliancetechnologies.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=335"}],"version-history":[{"count":12,"href":"https:\/\/reliancetechnologies.com\/index.php?rest_route=\/wp\/v2\/pages\/335\/revisions"}],"predecessor-version":[{"id":387,"href":"https:\/\/reliancetechnologies.com\/index.php?rest_route=\/wp\/v2\/pages\/335\/revisions\/387"}],"wp:attachment":[{"href":"https:\/\/reliancetechnologies.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=335"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}